Refund Policy

30-Day Return Policy

Most eligible products may be returned within 30 days after delivery. To request a return, email service@broaddict.com before shipping the item. Include your order number and the reason for the return. Returns sent without authorization may not be accepted.

Non-Quality Returns

For returns that are not caused by a product quality issue, the item must be unused, unmodified, in resalable condition, and returned with all parts, accessories, instructions, and original packaging.

• The buyer is responsible for return shipping.
• A 5% handling fee will be deducted from the approved refund.
• Original shipping charges are not refundable.
• We recommend using a trackable shipping service.

Product Quality Issues, Incorrect Items, and Shipping Damage

If an item has a confirmed product quality issue, arrives damaged, or is not the item ordered, BROADDICT will cover the approved return shipping cost. Please contact us promptly and provide your order number, a description of the issue, and clear photos or video. We may also request images of the product label and packaging.

Exchanges

The fastest way to receive a different item is to return the original item under this policy and place a new order after the return is approved.

Refunds

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. BROADDICT generally processes approved refunds within 3–5 business days, but your bank or card issuer may take additional time to post the credit.

Refunds may be reduced or denied if an item is used, modified, incomplete, damaged for reasons unrelated to a product quality issue, or returned without the required packaging.

Nonreturnable Items

Gift cards are not returnable.