FAQs

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States for now.

We will take the costs for you, just for you to have the best shopping experience.We also set up other shipping methods to allow customers to choose according to their needs.

Usually within 2-10 business days you will receive your order.

Note: Due to the impact of COVID-19, the delivery time may be delayed. We will work hard to ensure that your package reaches you ASAP, but at the same time, we will also protect the safety of our employees and service providers.

After you place the order, we will give you the tracking number. When your delivery information is updated, we will send it to your mailbox immediately.

You can also check shipping information by logging into the track order page on our website and entering the tracking number.

Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

Sometimes due to the shortage of goods and the impact of COVID-19, we will delay the shipment, so the update of the tracking number cannot be so timely. If you meet this problem, please contact us, we will do our best to help you.

Generally speaking, we will ship the goods to your doorstep, but we cannot rule out that some shipping carriers have their own storage locations.

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

Most items support returns. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sorry, once the goods are shipped, the order cannot be cancelled.You can contact our customer service to return the goods after receiving the goods.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

Take a picture of the damage. Then please email us at service@txleand.com immediately and attach the photos.

Please remember to describe to us what happened. Please include your name, order number, purchase item and order time. It' very important to us.

We will contact you directly with the next steps.

DO NOTthrow away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty. We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.

You don't need an account to place an order, but we recommend you sign up, because then you don't need to enter your address again when you place an order next time.

If you want to cancel or change your order, please contact us. Please note that cancellations or changes to an order can only be made before the order has been dispatched.

Since the credit card provider has a risk control system, your payment may be considered risky. When the payment fails, please immediately check whether your payment account is debited normally. If the deduction occurs, please contact us for further help. If there is no charge, please try again.

We only accepted Paypal fo now.